Payments & Credit Management
Acknowledgement of debt
The attached herein refers to clause 14 of the Credit Control and Debt Collection Policy
Further to the above
The City of Joburg Credit Control and Debt Collection Policy is silent on the quantum payable as a form of down payment to initiate the conclusion of the payment arrangement.
It is against this backdrop that we treat each case individually depending on affordability, however we have our SOP which give guidance regarding down payments e.g. business accounts ,we require 50% down payment in order to conclude on the payment arrangement over a period of not exceeding 12 months and if the business customer is unable to pay 50%, we can then consider reducing the down payment and extending the payment arrangement term after assessment of financial statements.
And on the domestic portfolio, down payment is negotiated on with payment arrangement terms varying from 03 months to 36 months and have exceptions on active indigent portfolio i.e., ESP registered and pensioners account holders and offered up to 60 months payment arrangement terms.
We don’t have application forms or online form payment arrangements. All payment arrangements are concluded upon agreement.
Payment arrangements can be concluded at any of our regional offices and from remotely at creditcontrol@joburg.org.za
14.1.1 The Customer may conclude an acknowledgement of Debt agreement (AOD) with the City for payment of outstanding debt in instalments, in accordance, with the business process determined by the City.
14.1.2 If the full outstanding amount is not paid and/or AOD is not entered into within the stipulated period, electricity may be disconnected and water restricted (Throttled) without further notice.
14.1.3 A notice shall be left at the property advising that the supply has been restricted, disconnected or discontinued and warn that all electric points should be considered live and that all water outlets should be closed. The notice must also advise that the supply will only be reconnected after the amounts specified on the notice, and any other debt including the reconnection fee, have been paid or an arrangement acceptable to the City has been made.
Disconnection & Reconnections - Joburg Water
Final Demand Notice: R83,14 including VAT
- For the removal of an unused meter and consequent disconnection of supply: R754,64 including VAT
For the reconnection of supply which has been cut off:
- Cut off, Level 1 - Disconnection and reconnection at the water meter: R1 177,35 including VAT;
- Cut off, Level 2 - Disconnection and reconnection at the water mains supply: R2 372,60 including VAT;
- Disconnection/recollection of supply through a prepayment meter for an incidence of tempering of the service installation and/or meter: R1 177,35 including VAT;
- Disconnection/reconnection of supply through a prepayment meter for an incidence of vandalism of the service installation and/or meter: R2 372,60 including VAT.
Disconnection & Reconnections - City Power
For each disconnection and each reconnection of supply:
- Disconnection notification only: R145,28 including VAT;
- Request by customer: R685,14 including VAT;
- Due to charges in arrear: R685,14 including VAT;
- Illegally reconnected conventional supply: R2 635,29 including VAT;
- Meter tampering/prepaid meter bypass/illegal connection: R2635,29 including VAT.